1. Contract


When booking, you guarantee that you have authority to accept and do accept on behalf of your party, the terms of these booking conditions, and that you have brought the terms of the holiday contract to their attention. A contract cannot be made for young persons unless one member of the party is at least eighteen years of age and is the lead name on the booking. is the trading name of Bansko Best Travel ltd. Your contract is with Bansko Best Travel ltd (company registration number ..., registered in Bulgaria) with registered address at 19 Patriah Evtimii str. Bansko, Bulgaria.


Your contract will exist once you (the client) has completed and signed and returned a booking form and transferred a deposit to Bansko Best Travel ltd. We will issue you with a booking confirmation, which you must read carefully. In the event of you booking less than 8 weeks before your date of arrival, a contract will exist as soon as we confirm the booking verbally.


  1. Reservation


Bansko Best Travel ltd can reserve a holiday for a client for up to 5 days (before payment of the deposit); however, this is not a contractual booking until payment of the deposit and can be canceled by either the client or Bansko Best Travel ltd at any time.


  1. Payment


For advance bookings (i.e. more than 8 weeks prior to the date of arrival) a deposit is payable to Bansko Best Travel ltd. The outstanding balance is due not less than 8 weeks prior to arrival. If this payment is received later, Bansko Best Travel ltd reserves the right to cancel the client’s booking and retain the deposit. Bookings made later than 8 weeks prior to arrival require payment of the full sum on confirmation of the booking. Bansko Best Travel ltd requires the appointment of a ‘party leader’ who confirms the holiday booking for all party members and the payment for all members of the party. Should the balance of the holiday not be paid by the due date,Bansko Best Travel ltd reserves the right to retain the deposit and levy cancellation charges where applicable.


  1. Website information


Great care and attention is taken in writing the content of our website. However, Bansko Best Travel ltd cannot be held responsible for circumstances outside their control e.g. weather conditions, availability of public services, alterations to the property, etc. nor can they guarantee the working of equipment in the chalet e.g. television, etc. If such changes occur and the company believes that it may be detrimental to the enjoyment of a client’s holiday, we will endeavour to contact the party leader to inform them.


  1. Force Majeure


Bansko Best Travel ltd cannot pay compensation or accept liability for changes we are forced to make to your holiday contract resulting from circumstances amounting to Force Majeure. These include, but are not limited to, war, riot, civil action, terrorism, strikes, natural disasters, fire, industrial disputes, technical problems, inclement weather, natural or nuclear disasters, government action or other events beyond the control of Bansko Best Travel ltd.



  1. Alterations made by BANSKO BEST TRAVEL Ltd


Bookings made with Bansko Best Travel ltd well in advance of the holiday may be subject to changes. Bansko Best Travel ltd reserves the right to make minor changes to your holiday both before and after your booking has been confirmed. No compensation is payable. Every attempt will be made by Bansko Best Travel ltd to honour the details of your holiday; however, should circumstances arise outside of our control we will advise you as soon as possible. We will offer you a choice of a) accept the changes made by us b) purchase alternative accommodation (if the holiday is less expensive we will refund the difference, however, if it is more expensive you will have to pay the difference c) cancel your holiday and receive a full refund. For changes made by us more than 8 weeks prior to your arrival we will pay no compensation. However, if we inform you within the 8 weeks we will offer compensation as follows: - more than 56 days – nil, 28-55 days – £30 per person, 14-27 days - £50 per person, 13 days and below – £75 per person.


  1. Alterations made by the client


Alterations made by the client will be subject to availability. Bansko Best Travel ltd will make every attempt to accommodate clients’ wishes; however, should this not be possible the client has the right to cancel their holiday (see clause 9 below).


  1. Cancellation


Should you or any member of your party wish to cancel their holiday with Bansko Best Travel ltd, they must do so in writing. At all times your deposit will be retained by Bansko Best Travel ltd to cover administration costs incurred. Cancellation charges are detailed below and are calculated from the date that Bansko Best Travel ltd receives written notification of the cancellation by the party leader.Notification Given Cancellation Charge % of holiday cost

More than 8 weeks deposit retained

Within 8 weeks 40%

Within 7 weeks 60%

Within 6 weeks 80%

Within 4 weeks 100%


8.1. COVID 19 Cancellations


You will receive a full refund except transactions costs in cases of country restrictions on travel are imposed.



  1. Cancellation by Bansko Best Travel ltd


Unfortunately we must reserve the right to cancel your holiday with us. If this situation occurs we will either offer you alternative accommodation or a full refund. In addition, except where the cancellation is made as a result of unforeseeable circumstances beyond our control, we will pay you compensation as set out in clause 6.


  1. Prices


All prices are subject to agreement. Email correspondence is the referral.


Prices are stated for payment in GBP, Euro or BGN. Prices include: accommodation, food and beverages as stated on the website and/or as stated and agreed by email correspondence. Price does not include: flights, ski school, equipment hire, lift passes or insurance unless otherwise agreed in email correspondence.


All local taxes and service taxes are included.


  1. Transfers


A return transfer Sofia - Bansko is included for groups bookings of 8+ people. For all other bookings this is subject to agreement and email correspondence is the referral. Daily transfer to ski gondola is included.


  1. Email Correspondence


The email address used as referral to these terms is This email address is being protected from spambots. You need JavaScript enabled to view it. .


  1. Insurance


The Client is encouraged to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability, etc since these are not covered by the Owner’s insurance. On signing the ‘Booking Form’ the Client is confirming that a comprehensive travel insurance policy has been arranged to cover the holiday period booked.


  1. Smoking policy


Smoking (including pipes and cigars) is permitted only in the indicated areas. These are a ventilated restaurant/ lobby/"mahana", outside garden, and in an especially designed other area.


  1. Client Liability


Clients (and party leaders) are responsible for their behaviour during their stay with Bansko Best Travel ltd. Bansko Best Travel ltd reserve the right to terminate without written notice and liability the holiday arrangements of any client who acts in a manner which is a) harmful to the reputation of the company b) is likely to cause distress, danger or annoyance to other clients, staff or a third party. After which Bansko Best Travel ltd has no further contractual obligations with the client/s involved. The company will be entitled to recover from the clients involved the cost of damages made to property belonging to the company.


  1. Breakages and Damage


Clients will be charged for any breakages, losses or damage caused by them.


  1. Complaints


Should a problem arise during your holiday please inform a member of Bansko Best Travel ltd as soon as possible and they will make every effort to resolve the issue.


  1. Arrivals and departures


Your holiday with Bansko Best Travel ltd commences at 4.00 p.m. on your day of arrival and lasts until 10.00 a.m. on your day of departure. Your chalet will be ready from 4.00 p.m. on your day of arrival. If you arrive earlier a room will be made available for you to change/leave luggage until the chalet is ready. Likewise, on your day of departure, should you wish to ski prior to departure we ask that you vacate the chalet by 10.00 a.m. and a room will be made available for you to change or leave luggage. Bansko Best Travel ltd request that in the event that you depart later in the day out of courtesy to arriving guests, you do not have further access to the rest of the chalet.


  1. Children


Bansko Best Travel ltd welcomes children to our chalet; however, we do request that parents provide food for babies (less than 1 year). Bansko Best Travel ltd will provide a cot, high chair, and car seat. Unfortunately, Bansko Best Travel ltd cannot provide childcare but we can recommend childcare facilities in Bansko.


  1. Jurisdiction


These terms and conditions and any contract to which they apply are governed in all aspects by Bulgarian law and shall be subject to exclusive jurisdiction of the courts of Bulgaria.


  1. Personal Liability


Bansko Best Travel ltd accepts no liability for any accident, losses or suffering arising for any reason during a client’s stay. The company will offer assistance wherever possible but such assistance is free and unqualified and carries no liability whatsoever. Clients are strongly advised to check carefully that their insurance provides sufficient personal injury cover.


  1. Suppliers


The hire of ski equipment, etc. is a contract between you and that supplier and form no part of your agreement with Bansko Best Travel ltd. Bansko Best Travel ltd cannot accept any responsibility for the supply of these services.


  1. Special Requests and Medical Problems


If any client has a medical problem or disability which may affect your holiday this must be disclosed before the booking is confirmed so that we can advise as to the suitability of the chosen arrangements. Any special requests must be advised to us at the time of booking and clearly noted on the booking form.